Payment:
An option of paying a £500 deposit or paying the total amount up front is given. If a £500 deposit is taken, the remaining amount must be paid no less than 3 weeks before the session date.
Changes to group numbers:
There is flexibility with regards to group numbers up to 2 days before the session. If there are 12 people or under, we can add or remove 1 person. 13 people or over, we can add or remove 2-3 people. If there are 8 or under we will have to stick to the original number booked in. The earlier we know about group number amendments the better.
Other amendments:
Changes to the length of a session can be made 3 weeks before the session date. A longer session or more activities will incur additional cost. Any minor changes to an itinerary can be made up to 2 days before the session. Minor changes shouldn’t affect the agreed hire cost and request to amend timings or itinerary should be made as soon as possible.
Non-attendance :
In the event of non-attendance or arriving late on the day, it is not possible to provide alternative studio time, or for the hire session to be refunded wholly or partially. Hire sessions are at fixed times to cover the cost of tuition, materials and space hire. It is not possible to use the studio outside of the allotted hire time.
Cancellation:
Once the full amount has been paid (3 weeks before the session), a hire session will be fixed and cancellation with a full refund will not be possible. If a cancellation is made with 3 weeks or less notice, £500 deposit will be kept and a refund for the remaining amount issued.
Rescheduling:
Up to 3 weeks before, a hire session date can be rescheduled. Rescheduling the date of a hire session is subject to studio space availability and as much notice as possible should be given.
If a request to reschedule is made with 3 weeks or less notice before the initial date booked, a new date will be discussed but cannot be guaranteed. The cost of hiring the studio space on the initial date plus the teachers tuition fee will be additional to the total cost of the rescheduled hire session.
Clay / glaze / firing costs:
All material costs are included in the session fee. There will be no additional costs, unless you have been in contact to book a supplementary glazing session.
We base firing and material costs on each person making 3-4 pieces of work each, this can be changed if specified beforehand when arranging a quote.
Collecting work:
You will receive an email informing you when the work is ready for collection, generally 3-4 weeks after your session. From the date of this email you will have 4 weeks to collect your work. We cannot guarantee that work won’t be damaged in the kiln.
It is possible to arrange for all the work to be delivered to a specific location together. We recommend that you book an Uber (or other delivery/courier company) and we can help load the work at the studio.
Any work damaged during the firing process is not the responsibility of The Kiln Rooms and any work remaining in the studio after the above cut off times will be thrown out or donated.
Disabilities
If anyone in the group has a disability please let us know before you arrive to the session.
Health & Safety
It is important that everyone respects all Health & Safety regulations, signage, Kiln Rooms staff / members and local residents. Main points
- The Kiln Rooms cannot be held responsible for any injuries caused through the misuse of the studio or equipment
- If you are unsure of anything regarding Health & Safety please ask your teacher or a member of staff
- The Kiln Rooms are not responsible for any damage caused to work and are not responsible for any work, belongings going missing or getting stolen.